FREEDOM FURNITURE NEW ZEALAND - AUCKLAND, NTL

1.0 (2 reviews)
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Veronika
1.0 Dec 23, 2022 2:24:30 PM

Have prepaid the glass office desk and placed an order to deliver it to Wellington. We were told the item will be delivered in a week. Later on during the week I have recieved a phone call advising to pick up the desk as it is already in town. Eventually when we got there with already arranged car in the evening it appeared that the desk is not actually there and it will be delivered one more week later. Moreover, the stuff had no idea who made the call and why.

We had not been offered any alternatives and had to turn away to head back home empty handed.

Gave a try to contact their office to leave a feedback but had no response to my email at all.

As a customer I happen to see the company in a very disorganised and unprofessional light. And taking in to consideration the fact, that it is actually a retail business focused on customer service.

Nick
1.0 Nov 30, 2021 6:17:26 PM

I recently purchased a media unit from Freedom and after 6 weeks it finally arrived, depsite being told it would take no more than 1 week maximum. After taking the product home and unpacking it I found that it was damaged and in quite poor shape despite it apparently having not been opened prior to me receiving it. It appeared as though it was a floor model that had been deconstructed and put in a box. Having read multiple reviews regarding Freedom I should not have been surprised. I highly recommend consumers to shop anywhere but Freedom. Their customer service is extremely terrible to boot !

Frequently asked questions


The contact telephone number is 09 979 1900. See also other numbers registered by the company in the "Phone Number" area.

The company is registered on this website at the address 49 STATION ROAD PAPATOETOE.

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